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24 February 2022

Teachers2Parents Support Queries – February

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Giulia Tramontana

We are here to support you with any issues you might be experiencing with Teachers2Parents, or to clarify any doubts. It is our priority to help you use T2P with ease!

Below are some frequently asked questions about Teachers2Parents from the past month. If your question was not answered here and you need additional support, browse through our support site where you’ll find guides, video tutorials and more.

How do I check when Teachers2Parents contacts were last updated from my MIS?

Go to the Admin section, then to the ‘contacts’ tab. In here, you’ll find a column for ‘Last Imported On.’ In this column, you’ll see a date next to imported contacts to show when they were last updated from your MIS.

How do I disable email replies from parents?

Please follow the steps below to disable email replies from parents:

  • In Teachers2Parents, go to the Admin section.
  • Click on the ‘options’ tab.
  • In the list of options, there is a section for email options at te bottom. In here, there will be an ‘Allow Replies’ option.
  • Remove the email address that’s currently added within the ‘send email replies to’ field.
  • Change the option for ‘Allow Replies’ from Yes to No.
  • Click ‘save’ on the bottom right of the page to then save the change.

How do I update student details using Wonde?

Go to the Admin section, then click on the ‘Wonde’ tab. In the bottom right corner there will be a button saying ‘import student details.’ Click this to update Teachers2Parents with the latest cached data from Wonde. If you look at the top left corner and the Wonde school ID is not populated, then your school does not use Wonde to update data. For more information, contact support.

What should I do to switch MIS?

You will need to speak to support and let us know what MIS you are switching to and when the switch will occur. Support will advise on the best way to integrate with your new MIS and inform you of any costs to complete the integration switch.

I have been getting errors on reports labelled as ‘Email failed previous 550.’ How do I solve this?

Please check that the email is valid by emailing the parent using your school email service (e.g. Outlook). If there is a reponse, please contact support to have the email reactivated; we can remove the email from our spam and block list.

For additional support, check out our latest General Refresher webinar, or visit our support site!

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